Shipping policy

Shipping Policy – Vistora

Effective Date: July 11, 2026

Welcome to Vistora! We are committed to delivering your orders quickly and safely. Please read our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days

Please note that delivery times are estimates and may be affected by customs, weather conditions, or carrier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available) so you can monitor your shipment.

Delayed or Lost Shipments

While we work with trusted shipping partners, unexpected delays can occur. If your order has not arrived within the estimated delivery period, please contact us and we will assist you in tracking your package.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. If an incorrect address is provided, additional shipping charges may apply for reshipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can help resolve the issue.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the customer.